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How pickwise Handles Your Personal Information

We collect only what we need to run your account, process payments through PayPal, Venmo, or Play+, and keep your sessions secure.

No data sold to third partiesPayPal, Venmo, Play+ payment data protectedAccount deletion requests honoredSSL-secured data transmissionState-law compliant data practices
pickwise How pickwise Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security at pickwise runs through four practical layers: encrypted transmission, access controls, third-party payment processor agreements, and a clear retention policy. Every payment interaction — whether you're funding via PayPal, sending through Venmo, or loading a Play+ card — is processed over SSL-encrypted connections. We don't store full card numbers on our servers; that data lives with the payment processor under their own security standards. Your account password is hashed, not stored in plain text, and we flag any login attempt from an unrecognized device for additional verification.

Encrypted Connections

All data between your browser or mobile app and our servers travels over SSL encryption. This applies to login sessions, payment submissions via PayPal, Venmo, or Play+, and account updates.

Payment Processor Agreements

We share only the minimum data required with PayPal, Venmo, and Play+ to complete transactions. Each processor operates under its own privacy and security standards independently of us.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your browser settings at any time.

Data Retention Schedule

Payment transaction records are held as long as state law requires. Account activity logs roll off after a defined period. Request your retention schedule summary through live chat or email support.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to delete your account, or flag a concern about how your information is being used, our support team is the right starting point. You can reach us through live chat inside your account dashboard, by email, or by submitting a written request. We aim to respond to data-access and deletion requests within the window required by applicable state law.

Live Chat Access live chat directly from your account dashboard. Quickest path for questions about your stored data or recent payment records tied to PayPal or Venmo.
Email Support Send a written data request to our support address. Include your registered email so we can locate your account and verify your identity before acting.
Account Settings Many privacy controls — including marketing opt-outs and linked payment method removal — are available directly inside your account settings without contacting support.

Privacy Policy — Straight Answers

These are the questions we hear most from people reviewing our privacy practices. If yours isn't covered here, reach out via live chat or email and we'll respond with the specifics for your account.

No. We do not sell your personal data. Information shared with payment processors like PayPal or Venmo is limited to what they need to complete your deposit or withdrawal.

Submit a data-access request via live chat or email support. Include your registered email address. We'll verify your identity and respond within the timeframe required by applicable state law.

Yes. Submit a deletion request through live chat or email. Some payment and identity records must be retained as long as state law requires, but all other personal data is removed upon verified request.

Transaction records are held for the retention period required by law. Full payment credentials stay with the processor. We store only enough to identify the transaction in your account history.

We use session cookies to keep you logged in and analytics cookies to improve the lobby experience. You can block or clear cookies in your browser settings, though some account features may not function without them.

Contact our support team immediately via live chat or email. If you're not satisfied with our response, you may also have the right to contact your state's consumer protection authority depending on where you're located.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.