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What You Agree To When You Use pickwise

Access to pickwise depends on state law and is available only where local law permits. These terms set out how your account, personal data, and transactions are handled — read them before you start.

State-Eligible Access OnlyData Privacy CoveredAccount Terms ExplainedPayPal, Venmo, Play+ Scope DefinedContact Rights Included
pickwise What You Agree To When You Use pickwise
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Safety

Security and data integrity are operational, not just written policy. Here's how each area is actually handled on your account.

Data Storage and Retention

Account data — including identity documents, PayPal or Venmo transaction records, and wagering history — is stored on encrypted servers and retained per applicable state law requirements.

Cookies and Session Tracking

We use session cookies to keep your login active across mobile and desktop. Persistent cookies track your payment method preferences; you can clear these via your browser settings any time.

Account Access Controls

Every login triggers a one-time passcode to your registered phone number. If you notice an unrecognized session, you can force a log-out of all devices from the Security tab in account settings.

Requesting Your Data or Account Closure

Submit a data-access or deletion request through the Help Center form in your dashboard. Account closure requests are processed and confirmed via your registered email address.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

Policy questions — about your data, your account status, or a disputed transaction via PayPal, Venmo, or Play+ — go to our support team directly. We keep three contact paths open so you can choose what fits the situation.

Team online

Live Chat

Open the chat widget from your account dashboard for real-time answers on account terms, data requests, or transaction disputes tied to your wallet.

Email Support

Send detailed legal or privacy requests to our support email. We respond to account-data and policy queries; check your account dashboard for the address.

Account Help Center

Your account dashboard includes a Help section with policy documents, data-request forms, and step-by-step guidance on closing or freezing your account.

Legal FAQs for pickwise Account Holders

These are the questions we get most often about account terms, data rights, and how our legal framework applies to your use of pickwise in the United States.

Access depends on your state's law. pickwise is available only in eligible states where online casino and sportsbook activity is permitted under local regulation. Check your state's status before creating an account.

We collect your name, address, date of birth, and a government-issued ID for identity verification. Payment data from PayPal, Venmo, or Play+ transactions is also stored per our privacy policy and applicable law.

Retention periods follow state and federal data requirements. Transaction records, identity documents, and wagering history are kept for the period required by law, then securely deleted per our data policy.

Log into your account, go to the Help Center tab, and complete the data-access request form. We'll send your records to your registered email address within the timeframe required by applicable law.

Disputed transactions are reviewed by our payments team. PayPal and Venmo disputes may also be subject to those providers' own resolution processes; both sets of terms apply simultaneously to your transaction.

Yes. Submit a closure request through account settings. Any remaining Play+, Venmo, or PayPal balance is returned to your linked payment method once identity verification and any pending review are complete.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.